This terms and conditions, forms a valid and binding agreement between the Website and the User. In these Terms, references to “you”, “User” shall mean the end user/customer accessing the website, its contents and using the services offered through the Website. “Service Providers” mean Seller, and references to the “Website”, “VASTRA RAAG”, “WWW.VASTRARAAG.COM”, “we”, “us” and “our” shall mean the Website and VASTRA RAAG PRIVATE LIMITED, its affiliates and partners (as applicable). Whenever the context may require, any pronoun shall include the corresponding masculine and feminine.
By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.
All products /services and information displayed on the Website constitute an “invitation to offer”. Your order for purchase constitutes your “offer”, which shall be subject to the terms and conditions as listed below. We reserve the right to accept or reject your offer. Our acceptance of your order will take place upon dispatch of the product(s) ordered.
VASTRA RAAG is an online brand for fabrics which can be further used or customized as per the end user requirement. Users can make a purchase from the website. Upon placing an order, we shall ship the product to you and be entitled to its payment for the services.
ACCOUNT AND PERSONAL INFO
(i) you are responsible for maintaining the confidentiality of your account and password,
(ii) for restricting access to your computer, and
(iii) you agree to accept responsibility for all activities that occur under your account or password.
We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the address provided below. If we have a reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to “VASTRA RAAG”.
PRODUCTS & PRICE
The Website provides an online platform to display, make available and sell various clothing materials (including services ancillary to the products and services), vouchers, and services to Users of the Website (“Products”). Additionally, the Website reserves the right to terminate the services offered at any time to the Users without any notice.
All Products exhibited on the Website are on an “as is” and “as available” basis. Images of products are for reference only and actual Product including color and weaving pattern etc. may vary from the corresponding image exhibited. The Website disclaims any liabilities arising out of any discrepancies to this end.
With regard to the products exhibited on the website www.vastraraag.in disclaims any guarantee or warranty regarding
(a) Quality of any products;
(b) Color of the product supplied including color fasting or fading;
(c) Weaving of the Product;
(d) Exactness as to the finish and appearance of the Product as ordered by the User.
(e) Fitness as to quality or color or any product that is subjected to any job work as the instance of customer.
We have made every effort to display the colors of our products that appear on the Website as accurately in reality. However, as the actual colors you see will depend on your monitor color settings, we cannot guarantee that your monitor’s display of any colors will be accurate.
CREDIT/DEBIT CARD DETAILS
We at VASTRA RAAG believe that the Debit/Credit card details provided by you to get the services from website will be correct and accurate and you will not provide any card details which are legally not owned by you. We will not utilize the information provided by you and will not be shared by the website with any of the third parties unless required for fraud verification or by law, regulation or court order. We will not be liable for any Debit/Credit card fraud.
SUSPICIOUS ACTIONS & DECLINED TRANSACTIONS
To provide a safe and secure shopping experience, we regularly monitor transactions for suspicious activity. In the event of detecting any suspicious activity, Vastra raag reserves the right to cancel all the placed orders without any liability. If your order being cancelled and your card is charged, we will reverse the charged amount to your account except processing fee of payment gateway or as per the conditions of Transaction merchant.
The customer may be considered fraudulent if any of the following scenarios are met:
- Customer fails to produce necessary details during the payment details verification
- Misuse of another customer’s phone/email
- Customer uses invalid details such as email and phone no.
- Customer returns the different material other than actual material ordered
- Customer refuses to pay for an COD order
The customer may be considered loss to business if any of the following scenarios are met:
- Customer with a very high return value.
- Misuse of another customer’s phone/email
Account for the customers falling in the above activity will be blocked.
MODIFICATION OF TERMS & CONDITIONS OF SERVICE
Refund and Return Policy
Since we cut a specific length as per your need, so exchange/return in that case shall not possible for us.
Exchanges can be only in case of genuine defects and as long as the product is unused and not washed.
To initiate exchange one need to inform us within 3 days of the order received, to inform us please write to us at [email protected] or fill our attached form for defects/returns.
Exchange will be done through online mode in 6-10 working days.
If you still have any query about our terms and conditions kindly drop us an email at [email protected], we will reply you within 1-2 working days.